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Thursday, October 02, 2008
Lost luggage
Q: I have just returned from my holidays but my luggage has been delayed or lost by the airline. Am I entitled to compensation?
A: You can make a claim for compensation for luggage that is either delayed, lost or damaged by an airline.
It is important to report the loss, damage or delay at the airport and complete a Property Irregularity Report (PIR). This will include information regarding the details of your flight, your baggage, your name and address, etc. You will be given a copy of the PIR and the airline will retain the other copy.
You will also need to write a letter of complaint to the airline within specific time limits. For damaged bags and items that are missing from baggage, the time limit is seven days. For delayed baggage, the time limit is 21 days from the time that a bag has been delivered.
Luggage is considered lost if it has not arrived within 21 days or if the airline admits the loss. For checked luggage, claims are limited to a maximum of 1,000 SDRs (Special Drawing Rights). This value varies based on a number of international currencies and is available on the website of the International Monetary Fund, www.imf.org. An SDR currently equates to a little over a euro.
If baggage is lost or delayed during a holiday, remember to keep receipts for any items you have to purchase as a result.
If you have holiday insurance, you should check to see if it covers lost, damaged or delayed baggage and advise your insurance company of the loss or damage as soon as you can.
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